Frequently Asked Questions

Can my eGift Card be used in store and online?
Please check the Terms and Conditions of the eGift Card you wish to buy before making your purchase. Each Retailer has their own Terms and Conditions and th...
Tue, 17 Mar, 2020 at 2:23 PM
What happens if my eGift Card expires?
Please check the Terms and Conditions of your eGift Card, as expiry dates are specific to each Retailer. Expiry dates or Issue Date can be found on your dig...
Tue, 17 Mar, 2020 at 2:23 PM
How long is my eGift Card valid for?
Please check the Terms and Conditions for each individual Retailer.   Issue date or validity dates are displayed/presented on the digital gift card.
Tue, 17 Mar, 2020 at 2:24 PM
Do I need to activate my eGift Card?
No, they are automatically activated at the time of purchase.
Tue, 17 Mar, 2020 at 2:24 PM
Can I top up the value of my eGift Card?
No, eGift Cards cannot be topped up.
Tue, 17 Mar, 2020 at 2:25 PM
Where are the Terms and Conditions of my eGift Card?
The Terms and Conditions of each gift card is presented in the actual digital gift card itself (usually in the bottom).
Tue, 17 Mar, 2020 at 2:25 PM
What is the balance of my eGift Card?
Each e-gift card can be checked differently depending on the retailer.  Please check the Terms and Conditions and/or instructions on your digital eGift card.
Tue, 17 Mar, 2020 at 2:26 PM
My eGift Card was not accepted for redemption. What can I do?
Please raise and check with the company you have sourced your gift card from.  They will be able to assist you further.
Tue, 17 Mar, 2020 at 2:27 PM